Course Objectives

• Understand the supervisor’s role in the organization including; identification of the important qualities of a supervisor and understand the differences and similarities in supervision, management, and leadership roles.
• Learn basic principles for all human interactions and understand task and content dynamics in dealing with people.
• Learn to delegate and to establish clear performance expectations. Participants will assess their delegation skills and learn how and when to communicate job expectations.
• Since giving constructive feedback is often one of the biggest challenges for a new supervisor, participants will learn a step-by-step process that makes feedback constructive, non-threatening, and focuses on problem-solving rather than name-calling. The supervisory skills training will include an opportunity to practice giving constructive feedback.
• Manage performance when it moves beyond feedback to include disciplinary action.
• Praise and reward performance including creative ideas for rewarding and motivating employees.
• Review case studies for practice and to learn supervisory skills by using real-life challenging situations.

Benefits for the Individual 

• A framework for dealing with employee interactions
• Enhanced communication skills for dealing with employees
• Increased focus on motivating and rewarding employees
• Enhanced supervisory skills required to recognize and address issues with employees in a proactive manner

Benefits for the Organization

• Less time and money spent on handling people problems
• Improved focus on business results
• Less turnover due to improved supervisory skills
• Enhanced performance at all levels